What are your opening times?
Die Spens Amersfoort is open: Monday through Friday 10:00 to 17:30 Saturday 10:00 to 17:00 Shopping Sundays will be announced here and on our social media accounts. Die Spens Eindhoven is open: Monday through Saturday 09:30 to 17:30 Sunday 12:00 to 17:00
Is there parking close to the shop?
Yes, both shops has free parking available close to the shop. In Amersfoort there is plenty of parking in our street. We in fact lovely parking spots right in front of our doors, so please don't be shy. In Eindhoven you can park in the Terminal M Shopping Centre covered car park. The first 2 hours is free.
Are you able to set up a stall at our event?
Sorry, we do not have the resources (manpower, products, time, etc.) to do this. Most of the events are over a weekend when the shop is at its busiest. We are also unable to give out products on consignment for this purpose.
Do you have a budget to donate to charities?
Yes, we do have a small budget, but as we get requests on almost a weekly basis, and as we find it impossible to decide whom we should help and whom not, we are rather donating to our own selection of charities in South Africa.
How do I redeem my Gift Voucher?
You can use your gift voucher both in the stores as well as online. To use in the shop simply bring along your voucher and show it at the register. Online it can be used at check out. Simply fill in the voucher code and the amount will be deducted from your total amount. If you have any more questions, please do not hesitate to contact us.
Picking, packing & postage costs how much?
The picking, packing & postage cost is depended on the delivery country and the weight of the parcel.
You can work out the exact cost using our 'Price Calculator' found in the shopping basket.
Below you can see an indication of the minimum postage costs for each country. Postage costs are based on 0-17kg unless otherwise indicated. *
The Netherlands € 7.85 (up to 20kg) (PostNL)
(Orders with Alcohol is €8.65 up to 20kg - Age check/Leeftijdscheck 18+) (PostNL)
Austria € 12.64 (starting from 0-2kg up to €14.52 for a max parcel of 18kg) (DHL)
Belgium € 8.85 (up to 20kg) (PostNL)
Bulgaria € 22.47 (starting from 0-2kg up to €31.20 for a max parcel of 18kg) DHL)
Croatia € 15.38 (starting from 0-2kg up to €18.64 for a max parcel of 18kg) (DHL)
Cyprus €24.19 ( starting from 0-2kg's up to €66.40 for a max parcel of 18kg) PostNL)
Czechia € 14.20 (starting from 0-2kg up to €21.43 for a max parcel of 18kg) (DHL)
Denmark € 16.10 (starting from 0-2kg up to €29.08 for a max parcel of 18kg) (PostNL)
Estonia € 26.90 (starting from 0-2kg up to €50.22 for a max parcel of 18kg) (DHL)
Finland € 28.12 (starting from 0-2kg up to €46.92 for a max parcel of 18kg) (DHL)
France €9.62(starting from 0-2kg up to €19.91 for a max parcel of 18kg) (PostNL)
Germany € 8.69 (starting from 0-2kg up to €9.66 for a max parcel of 18kg) (DHL)
Greece € 21.92 (starting from 0-2kg up to €31.70 for a max parcel of 18kg) (DHL)
Hungary € 18.54 (starting from 0-2kg up to €26.54 for a max parcel of 18kg) (DHL)
Ireland € 17.25 (starting from 0-2kg up to €24.69 for a max parcel of 18kg) (DHL)
Italy € 12.75(starting from 0-2kg up to €22.22 for a max parcel of 18kg) (PostNL)
Latvia € 26.90 (starting from 0-2kg up to €50.22 for a max parcel of 18kg) (DHL)
Lithuania € 26.90 (starting from 0-2kg up to €50.22 for a max parcel of 18kg) (DHL)
Luxembourg € 13.30 (starting from 0-2kg up to €20.82 for a max parcel of 18kg) (PostNL)
Malta €26.58 (starting from 0-2kg up to €66.60 for a max parcel of 18kg) (PostNL)
Poland € 14.64 (starting from 0-2kg up to €22.04 for a max parcel of 18kg) (DHL)
Portugal € 21.48 (starting from 0-2kg up to €27.65 for a max parcel of 18kg) (DHL)
Romania € 18.02 (starting from 0-2kg up to €25.76 for a max parcel of 18kg) (DHL)
Slovakia € 18.02 (starting from 0-2kg up to €25.76 for a max parcel of 18kg) (DHL)
Slovenia € 18.02 (starting from 0-2kg up to €25.76 for a max parcel of 18kg) (DHL)
Spain € 15.38 (starting from 0-2kg up to €18.64 for a max parcel of 18kg) (DHL)
Sweden € 18.34 (starting from 0-2kg up to €29.47 for a max parcel 18kg) (PostNL)
*Some postcodes might incur additional remote charges. Norway, Switzerland & Faroe Islands - as these countries fall outside the EU, postage starts off at a set rate and increases with each 2kg's added. The starting rate is: €24.75 up to 2kg. (Please note: Customs duties/import duties will apply!)
(Please note we cannot post any meat products eg. Biltong, Chilli Bites etc to Switzerland.
Can I order products to be collected in the shop?
Yes, you can order products for collection in Amersfoort using the web shop. Simply select the products you want and in the shopping basket choose - postage method: Collection - Location: Amersfoort'. Once you have placed your order you can then pay for your order using either IDEAL, bank transfer, Credit Card or in the shop upon pick-up. We ask that orders are placed 24 hours in advance.
How do I pay for my order?
Different payment methods explained:
1. Bank transfer in advance - an order confirmation will be sent to your e-mail after ordering which will include our bank details. You can then do a (online) bank transfer of the amount owed to us. Once the payment is received we will post your parcel.
2. The Netherlands: iDEAL - a method of payment that enables you to pay online through your own bank using online banking. Please do note that we charge a small fee of 27c for this method. As the order is already paid we will post your parcel asap.
Belgium: Bancontact - a method of payment that enables you to pay online through your own bank using online banking. Please do note that we charge a small fee of 37c for this method. As the order is already paid we will post your parcel asap.
3. Credit Card - We accept Visa, Mastercard and Maestro. All Credit Card fees are 20c + 1.70% of your order total .
4. PayPal on request. Please see the separate heading about paying with PayPal.
Can I pay with PayPal?
We do offer PayPal on request. PayPal charges us a small fee to receive money which we pass on to our customers. For payments in Euro the fee is 3.4% plus 50ct. For payments in most other currencies the fee is 5.5% plus 50ct. To pay using this method please order as follow: - Choose 'Payment in advance' as your payment menthod - In the comment section write: PayPal please - paying with ... (Fill in currency) You will automatically receive a confirmation with our regular bank details. Ignore this email. We will first check that we have all of the products in stock which you ordered. Once confirmed we will send a PayPal payment request for the amount of the total order plus the relevant fees. Please note that there could be a couple of days between placing the order and receiving the PayPal payment request. Do not make a payment without a PayPal payment request. For more info please contact us.
How long does it take to get my order?
After placing your order you will automatically receive a confirmation e-mail. (Always check your junk/spam folder if you did not receive anything.) We aim to respond to all orders within 3 business days and to post all orders within 5 business days with the exception of orders on backorder of which you will be informed*. You will receive a track & trace code once your order has been posted. Postage within the Netherlands, Belgium and Germany normally take about 1 to 2 working days. Other EU countries can take up to 7 business days. (Please note that busier periods, lockdowns etc can affect these delivery times.) *Above mentioned times may vary or be effected by busier periods. Busier periods are expected during Christmas and other public holidays, after receiving container(s) from South Africa as well as any period after the shop has been closed for longer than normal.
Can all products be posted?
Products that cannot be posted are indicated on the website either as 'Store Exclusive'/'Cannot be posted'/'For Collection only'. The items we cannot post are items such as frozen goods eg. Koeksisters & Boerewors. We do not post alcohol in glass bottles, due to too many breakages in the past, but we can post all beer, ciders and premixes in cans. Please note that we are not allowed to post any meat products eg. Biltong, Droëwors and Chilli Bites to Switzerland.
Can I order from South Africa?
Want to send a loved one or family member a gift here in Europe? We can certainly help. Please note however that our webshop is set up to only accept orders within the EU and therefor it will not recognise a South African address. To get around this simply fill in the recipients home address, your own phone number and e-mail address.
Can you import a specific item for me?
We are always open to new product ideas and suggestions, however there are a lot of rules, regulations and hoops to jump through to be able to import a product. We will of course try where possible. PLEASE NOTE: EU regulations does not allow the import of products containing dairy, eggs or meat from South Africa.
Do you sell Klipdrift/Richelieu or other brandies?
Due to liquor licensing we are not allowed to sell "hard" liquor. We are only allowed to sell beer, wine and mixes. We sell the Klippies & Coke as well as Buffelsfontein and Cola pre-mixes. A local wineshop 10mins away from our Amersfoort shop stocks a large selection of different South African Brandy - including Richelieu, Klipdrift, KWV and more as well as Red Heart Rum for the rum drinkers. Wijnen enzo Opening Times: Monday & Tuesday - Closed Wednesday - 12:00 to 18:00 Thursday - 12:00 to 18:00 Friday - 10:00 to 18:00 Saturday - 10:00 to 17:00 Address: Van Tuijllstraat 13a, 3829AA Hooglanderveen Telephone: 06-43455818 E-mail: info@wijnenenzo.nl www.wijnenenzo.nl
Do you sell Fishpaste/ NikNaks Cheese/ SteriStumpi (to name a few)?
It is not allowed to import and sell products containing ingredients of animal origin into the EU from South Africa. Milk is the "big problem", not only are all SA chocolates off limits, but for example NikNaks has cheese powder containing milk. Where possible we try and provide alternatives, our chocolates are sourced from the UK and even Australia.
Do you sell Grandpa powder or other medicines?
Unfortunately EU regulations do not allow this.
What type of meat is your Biltong/Chilli Bites made from?
As it is very difficult to import exotic meats, our butchers use beef from the EU together with South African spices to make our tasty Biltong and Chilli Bites.
Can you let me know when a product is back in stock?
When you view a product on our website which is out of stock. You will find a 'Notify me!'- button. This button will allow you to enter your e-mail address and you will automatically receive an e-mail once this product is back in stock.
Do you offer wholesale prices?
For all wholesale enquiries please contact us with your name and business details at warehouse@diespens.nl
